Life Care Centers of America’s Whatever It Takes And Then Some program honors associates who go beyond their job descriptions in caring for residents, their families and fellow associates. Here are three of the inspiring stories from our July 2018 winners:
JoAnne Welling, receptionist at Life Care Center of Punta Gorda, Florida, helped an anxious resident relax. One evening, the resident called the front desk, and Welling walked her through deep breathing exercises and soothing visualization techniques. Other associates had been in the room several times to help the resident, but it took Welling’s approach. Welling also makes holiday-inspired pens for residents and scrapbooks of facility memories for the lobby and brings in books and games for the residents.
Tamara Darby, restorative nursing assistant at Life Care Center of Medina, Ohio, found out that one of her patients really wanted to go to a Cleveland Indians baseball game. Darby made arrangements, helped the resident get prepared and took her to a game. While she was there, she took lots of pictures and made a memory poster for the resident. She did all this on her own time.
Keith Screen, director of rehab services at Heritage Healthcare in West Lafayette, Indiana, stepped in to help the business office when the department’s air conditioning broke down. While they waited for the unit to be replaced, Screen set up a makeshift a/c unit with a tub filled with ice and a fan attached to it. Then he purchased a stand-up window unit and installed it. Associates in the department appreciated staying cooler throughout the incident.